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Telecare Shift to Digital Survey

NHSX SURVEY

Telecare Shift to Digital Survey

NHSX, a joint unit of the Department of Health & Social Care and NHS England & Improvement with a focus on digital development, has commissioned technology consultancy, FarrPoint, to complete a study into the impact on England’s telecare services of the move of the telephone network to digital technology. This move is referred to as the ‘digital shift’ in this questionnaire but can also be called the digital switchover, Voice over IP (VoIP), or Public Switched Telephone Network, PSTN, switch off.

This page includes links to the survey, background about the study and a glossary of terms.

How to Complete the Questionnaire

Start the provider survey* or Start the supplier survey**

*This is the Telecare Provider version of the questionnaire - it should be completed by Councils, Trusts, Housing Associations, Charities, etc that are responsible for commissioning / delivering telecare services.

**This is the Telecare Supplier version of the questionnaire - it should be completed by organisations that sell telecare equipment or services

This questionnaire seeks to obtain information on your awareness and planning for the digital shift of telephone services and their impact on telecare.  It also asks for details of your current and planned solutions and arrangements for:

Typically, the questionnaire takes approximately 25 minutes to complete. Please complete the survey by 22 October 2021.

Your data will be stored and processed in accordance with GDPR. By participating in this survey, you agree that the data you provide will be shared by FarrPoint with NHSX, the Local Government Association and their Care & Health Improvement Programme (CHIP) digital support partner, Rethink Partners Limited. In addition, anonymised and summary-level versions of the data collected will be included in a study report which will be published by NHSX.

If you have any questions on how to complete the questionnaire, or how the data provided will be used, please contact:  [email protected]

Background

NHSX, a joint unit of the Department of Health & Social Care and NHS England & Improvement with a focus on digital development, has commissioned technology consultancy, FarrPoint, to complete a study into the impact on England’s telecare services of the move of the telephone network to digital technology. This move is referred to as the ‘digital shift’ in this questionnaire but can also be called the digital switchover, Voice over IP (VoIP), or Public Switched Telephone Network, PSTN, switch off.

This digital shift will see the move of the UK’s telephone networks, including the telephony lines into homes and businesses, from analogue technology to digital (or Internet Protocol, IP) technology.  The move has already commenced and is currently scheduled to be complete by 2025.

The digital shift brings a range of benefits, for example the potential for faster and cheaper Internet services, however, it can also impact the reliability of equipment that uses older analogue technologies, this includes some telecare equipment. Unlike analogue phone lines, digital lines rely on mains power in the home for their operation, which can also be an issue for telecare service availability.

The aim of NHSX is to ensure that the care sector is ready for these changes.  This study will ensure NHSX can develop appropriate guidance and supportive tools to the sector, if required. By participating in this work, you will be supporting the sector by ensuring guidance and tools are based on up to date information. The study report will share best practice and will allow telecare providers to understand the current state of their digital shift planning in comparison with other providers.  

The aims of the study are to better understand:

To obtain a full understanding of the impact of the digital shift we are asking a range of telecare stakeholders to complete a survey that addresses the above topics. This includes all telecare providers in England, as well as commercial organisations offering telecare equipment and services. Specifically, we were interested in gathering information on:

We would be grateful if you could support this study by providing information on your organisation and telecare equipment/services.   

Terminology 

The terminology used to describe telecare services and the solutions and technology used to deliver them can vary between organisations.  Within the questionnaire the terminology used is as follows:

About FarrPoint

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